Policy
Shipping & Returns
Last updated 21 July 2026.
Delivery charges & timings
One flat charge per zone, whatever the order is worth and whatever it weighs. No thresholds and no weight tiers — you know what delivery costs before you start.
| Where | Arrives | Charge |
|---|---|---|
| Dhaka & Chattogram | Within 72 hours | ৳ 70 |
| Rest of Bangladesh | 4 working days | ৳ 130 |
| Express — Dhaka only | Next working day | ৳ 150 |
- Perishables ship cold-chain at no extra charge. It is part of what you are buying, not an add-on.
- Gazipur and Narayanganj are billed at the Rest of Bangladesh rate.
- Bulk / B2B orders are quoted per shipment — request a quote.
Returns & refunds
We want you to be confident in every purchase.
- Unopened, non-perishable items may be returned within 7 days of delivery.
- Perishables, opened cosmetics, and cut-to-order industrial materials are non-returnable for safety reasons, unless faulty.
- If an item arrives damaged, incorrect, or with authenticity concerns, contact us within 48 hours for a replacement or full refund.
When your money comes back
Your refund returns by the same route you paid. We approve within 2 working days of the item reaching us — the times below start from that approval.
| You paid with | Refund goes to | After approval |
|---|---|---|
| bKash | The same bKash number | 5 working days |
| Nagad | The same Nagad number | 5 working days |
| Card | The Visa/Mastercard you used | 7–10 working days |
| Cash on Delivery | bKash, Nagad, or a bank account you nominate | 5 working days |
Card refunds are slowest because the issuing bank controls the final step. We release our side within 2 working days either way.
How to start a return
Email returns@gulfrabit.com or use Contact with your order number and reason. We’ll arrange pickup where available.
Warranty (electronics)
Electronics carry the manufacturer’s warranty where applicable. Retain your order confirmation as proof of purchase.