Terms & Conditions

These terms cover buying from GulfRabit. They are written to be read, not to be survived — where a term protects us rather than you, it says so.

Who you are buying from

GulfRabit is an import marketplace operating in Bangladesh, selling to customers in Bangladesh. Prices are in Bangladeshi Taka (৳) and include any applicable VAT. Delivery is charged separately and shown before you confirm.

Orders

• An order is an offer to buy. It becomes a contract when we confirm it — which is also when the stock is committed to you.
• We may decline an order. The honest reasons: the item sold out between your adding it and confirming, the address is outside our delivery area, or the order looks fraudulent. We say which, and nothing is charged.
• If a price is obviously wrong — a decimal in the wrong place — we will not simply cancel. We will contact you, tell you the real price, and let you decide.

Prices and payment

• The price you see at checkout is the price you pay. Every figure is recalculated by our server when the order is placed, so a stale page cannot charge you the wrong amount either way.
• Cash on delivery — pay the rider. Please have the amount ready; riders carry limited change.
• bKash, Nagad and card — handled by the payment provider. We are told whether payment succeeded, nothing more.
• Prices can change, but never for an order already confirmed.

Delivery

Charges and timings are on the Shipping & Returns page and are part of these terms. Timings are working days and are targets, not guarantees — a courier strike or a flood is not something we can promise around. Perishables ship cold-chain at no extra charge.

Someone must be available to receive the order. If nobody is, the rider will try again; after a second failed attempt the order returns to us and the delivery charge is not refunded, because it was incurred.

Returns, refunds and cancellations

• Cancel any time before the order is dispatched, at no cost.
• Damaged, wrong or spoiled on arrival: tell us within 48 hours with a photograph and we replace or refund it in full, delivery included. You do not pay to return our mistake.
• Food safety: opened food cannot be returned unless something was wrong with it. This is not a preference — it is what selling food to other people responsibly requires.
• Refunds go back the way the money came, within seven working days. Cash on delivery refunds go to a bKash or Nagad number you nominate.

The full procedure is on the Shipping & Returns page.

Product information

We describe origin, grade and pack size as accurately as we can, and the Sourcing page explains how each is verified. Photographs are of the actual product, but natural food varies in colour and size between harvests. Where a barcode is published you are welcome to check it against the pack.

Nothing sold here is a medicine. Descriptions of foods are not medical claims, and nothing on this site should be read as advice about a health condition.

Accounts

You are responsible for what happens under your account, so keep the phone number and password to yourself. Tell us if you think someone else has access. We may suspend an account used for fraud or abuse of our staff or riders.

Our responsibility, and its limits

If we get an order wrong we put it right — replacement, refund, or both. What we cannot accept is liability for indirect losses: a missed occasion, or a business loss, caused by a late delivery. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud; the law does not allow that and neither would we.

Governing law

These terms are governed by the laws of Bangladesh, and disputes fall to the courts of Dhaka. We would much rather answer an email first.

Contact

hello@gulfrabit.com or the contact page. See also our Privacy Policy.